2/10 - Kém
2 tháng 2, 2025
Awful experience
The moment we arrived at the hotel, we went straight to the reception expecting a basic level of service which is provided in 99% of hotels, ended up being a pipedream. We literally had to wait 30 to 40 mins because the lady at the desk was confused what room we booked, which was a triple room confirmed via the booking. Apparently this was due to a system error which took a long time to resolve. Special mentions about the room which are the following:
1. Dirty kettle. Pure filth with limescame rampant inside.
2. Bed. One of the single beds is completely obliterated at the foot end and also in the middle which has destroyed the comfort of our stay, and eradicates its purpose in the first place. We noticed this after the shocking closure of the reception lobby which is supposed to be open for 24 hrs.
3. Bedsheets. Causing discomfort and itchiness which is highly unusual. We were told the cleaners would assess the room before we went into it.
4. Bathroom. Marks and rust in certain areas which shows a lack of maintenance.
5. Room temperature control is broken. Seems old.
M R Ali
M R Ali, nghỉ 1 đêm cùng bạn bè
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