4/10
Arrived early 9 am , rooms not ready, ok. Left name and suitcaes to go explore. Returned 6 pm , room king and never cleaned. We ordered 2 queens and had proof. Request to speak to manager, front desk person refused to allow us to even though he was speaking on the phone. told us he would call the police since I told another customer check your room. Front desk said it was hotels.com fault not putting in correct order. After spekaing to hotel.com it was morning staff fault putting us in king room.Finally we were given 2 queen room/ 50 percent back.When entering the new queen room ..beds made however The bathroom not cleaned ,toilet had urine and pubic hairs on it from previous clients. No rooms in town so had to stay and have the room cleaned and stayed in it.
Marlene
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