8/10 - Rất tốt
25 tháng 11, 2024
Excellent place to stay
We stayed for two nights and had a wonderful time.
The hotel itself is excellent, spotlessly clean, with lovely spacious rooms and very comfortable beds. Breakfast met our expectations, offering everything from a full English to vegetarian options, all served with very good and polite service.
We thoroughly enjoyed our stay and will most definitely return.
That said, we did encounter a few issues that could be easily addressed to improve the guest experience:
Upon arrival, there was no one at reception, just a notice, we went to the pub outside to find someone. Perhaps a buzzer or a way to call the person on duty would make this process more convenient.
We weren’t informed that we needed to hang the "PLEASE CLEAN" sign outside for room service.(possibly because the person was very friendly and we were chatting a lot) As a result, no one came to check on the room, which was mainly for bins and fresh towels.
The room was freezing cold when we arrived. While the heating worked well once turned on, it took a few hours to warm up. It might be helpful to ensure the heater is turned on prior to a guest's arrival, especially during colder weather.
We hope this feedback is helpful, and we’re looking forward to visiting again soon
Sam
Sam, nghỉ 2 đêm
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