2/10
detailsDisappointing Stay – Would Not Recommend I had a very disappointing experience at Eastiny Bella Vista Hotel in Pattaya, Thailand. Upon arrival, the room I was given was much smaller than what was shown in the photos and had a strong, unpleasant odor. I requested a room change, but was told all rooms were the same. I then asked for an upgrade, which cost an additional $100. While the upgraded room was slightly larger, it still had the same bad smell. When I asked for a refund so I could stay elsewhere, the staff refused. Things got worse when I discovered bed bugs in the upgraded room after just one night. I reported this to the manager, who was dismissive and only offered to have someone spray the bed and mattress – a completely unacceptable solution. I again asked for a refund or a transfer to an affiliated hotel, but was refused. Ultimately, I had to book a different hotel at my own expense just to get out of there. This was a terrible experience, and I would never stay here again. I do not recommend this hotel to anyone.
Mario
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