6/10 - Tốt
23 tháng 1, 2025
Uncomfortable stay
We stayed at spring river Ebbsfleet on 16/12/24 after visiting relatives down in Sussex we stayed at this hotel as it was near Bluewater shopping centre to visit the following day to do Christmas shopping Hotel was ok chose twin beds as I was staying with my daughter but they were the most uncomfortable beds ever seemed tiny and neither of us slept well on arrival there wasn’t much of a greeting because bookings are done online I had been over charged yet had no help from reception told to speak with hotels.com which I did and got it resolved you are told to enter car details into the parking monitor in reception which I did yet have now received a parking fine ! Obviously I have disputed this and giving the parking company my booking details yet not had an update clearly the parking machine in reception must be faulty as I know my details were entered correctly disappointing all round with this trip and not sure if I would return due to the hassle involved
Shelley
Shelley, nghỉ 1 đêm cùng gia đình
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