Sheraton Santiago Hotel and Convention Center

Unable to stay at the Sheraton Santiago Hotel for this reservation. COVID 19 kept us hostage on Celebrity cruise. On March 13th Celebrity Cruise cancelled the cruise we were already on and we were told to make our own arrangements home. So, from the ship, I booked airline and hotel reservation through Orbitz. We were to be dropped off in Santiago Chile the very next day! Within Hours we would be told Chile had refused any disembarkation from our ship. I then spent hours on ships phone attempting to cancel reservations made just hours before but to no avail. Today, July 7 2020, I have been unable to recoup any of my losses despite apparent good efforts on Orbitz part. This review is to nudge the Sheraton to refund my loss which was unavoidable

bonniedwyer, 2 đêm kỳ nghỉ lãng mạn, thg 3 15, 2020

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Ok, but not a five-star hotel

I stayed here the firs week of March 2020. The location was fine. I am a female staying alone in the hotel and I was given a room at the very end of the hallway right by the emergency exit door (back of the hotel). The hotel looked tired. Hallway down to my room could have a vacuum run up and down. I bought some postcards to mail back to my family. Bought stamps too. Asked the Concierge where I could mail them. I was told for a fee, YES FOR A FEE $$$ - they would drop them in the mail for me. Staff was not very friendly either. Just disappointed with the hotel. I would not stay here again.

Erin, 6 đêm nghỉ, thg 2 29, 2020

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I loved everything My room overlooked the pool The deck around the pool needs maintenance but it’s a nice place to be and we enjoyed the food there plus the roomy cabanas

Barbara, 3 đêm nghỉ, thg 2 16, 2020

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Santiago at end of great cruise

Couldn’t ask for a better ending to a South America cruise. The hotel facilities were great! Our black out shades were in bad shape but still worked otherwise the hotel was in great shape, breakfast buffet was wonderful. The staff in every area was fantastic!!

Dennis, 2 đêm nghỉ, thg 2 15, 2020

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Wonderful room with views of the Andes. Fast and efficient check in

1 đêm kỳ nghỉ lãng mạn, thg 2 6, 2020

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First overnight stay in Chile's capital a breeze

As I've said many times in my hotel reviews, the key to a great guest experience is the hotel's staff. Sheraton Santiago's hotel staff knows how to treat their guests: very well indeed, from check-in to food and bar service, to concierge assistance, to check-out. A few things I was surprised to see: 1. Key card issuance performed at a separate desk from reception; 2. the shower was a separate enclosure like a large phone booth; 3. the hotel was located at the base of San Cristobal hill; and 4. buffet breakfast was served at poolside.

SHEPARD C, 2 đêm nghỉ, thg 2 4, 2020

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Beautiful facility with great outdoor. Buffet breakfast was super and plentiful

Heide, 1 đêm đi nghỉ cùng bạn bè, thg 1 5, 2020

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It is always one of the city best places to stay. No secret buy a little hard to find. Only for people that knows SANTIAGO hide places.

Horacio, 1 đêm đi công tác, thg 12 17, 2019

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Leafy quiet park setting to explore Santiago

We used Santiago as a headquarters to explore Chile after a cruise. Wineries, beaches and history are all within a scenic 90 minute drive. The Sheraton Hotel & Conference Center is in a leafy neighborhood backing on an urban park with a gondola and just across the river from shopping and entertainment. The staff was wonderfully accommodating to assure we could enjoy the city without encountering protests.

Barry, 2 đêm nghỉ, thg 12 6, 2019

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The pool area in evening with crepuscule blue sky and good conversation is wonderful. Trying to get chair side service out there was difficult, had to search inside lobby and get conflicting info on how to order and where for about twenty minutes. Other than that perfect.

Ignacio, 1 đêm đi nghỉ cùng bạn bè, thg 11 9, 2019

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