2/10 - Kém
2 tháng 1, 2025
Worst experience at a hotel
Upon check-in I was asked to pay in full for the week stay. Our room had NO heat for 3 days and was told that they were booked and could not put us in another room. Keep in mind NY in December is cold-1st night was 16 degrees. A/C tech finally arrived on day 4, could not fix the unit so he arranged us to get another room. On day 2 ( Christmas Eve) there was an incident with another guest who was screaming and threatening about 5 staff members, the cops were called as I passed them while walking out of the lobby (I took video in case) many guests seemed scared to cross the lobby area.
House keeping neglected to replenish the coffee, bottled water and towels! I had to go in the hallway to ask them while in motion.
The water pressure of both hotel rooms were less than ideal but the front desk said it could not be fixed but it has been a problem. Upon check out I told the attendant all of the above and they gave us 1 night free which we feel is not compensation enough. No kitchen staff and when we asked for one, a guy came out and said they only had 3 items on the entire menu!
Needless to say, we will never book the Radisson Hotel ever again! And DO NOT recommend anyone else booking it either!
Barbara
Barbara, nghỉ 6 đêm
Nhận xét của khách thực Hotels.com