Sheraton Waikiki

Toilets had a very foul, strange smell obviously coming from the plumbing - it was terrible the first day and a half then seemed to disappear our last 2 days. Automated toilet seat was extremely loud, the only way to stop this was to lift the seat after using the toilet - especially important for late night toilet use as the sound will keep you up. Shower pressure was as poor as any hotel I have ever stayed at....and let me tell you, I travel a LOT all over the world. Overall the hotel was beautiful and well kept - employees were friendly and helpful. Was surprised that the $35+ per day resort fee and the $35 per day parking was never mentioned on hotels.com where we booked.

I was fortunate to stay in a newly renovated room. It was very nice. Staff was very helpful. Resort fee and parking is to much. But I enjoyed the location.

The hotel is nice, the room was clean with a great view of the ocean. There were a few items in the room that seemed out dated, but all and all its what you would expect for a Waikiki Hotel. The service was mediocre at best. The front desk staff was uniformed about local activities taking place... Honolulu Marathon and Pearl Harbor Remembrance Parade. Their poor advice sent us into gridlock parade traffic that impacted our plans for the night. The following day, their lack of knowledge of road closure and again bad advice derailed our plans for a north shore adventure, which was the whole reason for the trip. The staff was barely apologetic and made no attempt to make up for their errors. I finally had to talk to the manager who made some minor monetary adjustment (waved the resort fee of $36) but again was dismissive and disinterested in their treatment of guest or the impact of our vacation. All and all, its a nice hotel, with a mismanaged front desk, a lack of customer service and an arrogance and dismissiveness that shouldn't exist in a service industry. I would not recommend this hotel, nor will I stay there again. With all the wonderful hotels in Waikiki to choose from, you would think they would be more appreciative of the guest that choose to stay at theirs.

Let me start by saying it is not the best stay i have had in a 4 star hotel. First, the room appear to be clean. However, when i tried to pick up a clean plastic wrapped cup, underneath it, i found some bodily fluid, perhaps sputum/ phlegm. It got on my hand, that was pretty disgusting. And i understand it is something the housekeeping can overlook bc its appeared to be clean and untouched. And another thing is that, there is no pressure to the water in the shower. So i went to sleep that night with sweats and dirty hair bc i was on the beach that evening. I was not happy about that at all. Asides from that 2 negative thing, I absolutely love the infinity pool and the hotel location. It is conveniently located in a strip where it is full of restaurants, shoppings, bars, and coffee shops. Two of mine favorite places around there is Island vintage coffee shop and island vintage shave ice. You must try the shave ice there. It is out of this world. And also at the Hawaiian Royal, there are many free classes daily for hulu dance, lei making, etc.....

Great stay! Most of the staff was wonderful but the man with shoulder length black hair that “patrols” the pool needs a serious attitude adjustment. I’ve never seen someone who so Obviously hates their job. He’s rude to EVERYONE he interacts with. However, the other guy who works at the pool, Carlos, is absolutely fantastic!!!