The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Amazing

Everything about our stay was amazing.

Kristina, 3 đêm nghỉ cùng gia đình, thg 7 3, 2021

Nhận xét từ khách hàng thật của Hotels.com

Nice property, some issues

This hotel is really big, yet the 4 huge pools help it seem less crowded. My room had a full kitchen & dishes. The Tierra Market sold American-type food for snacking or cooking & also had deli sandwiches & Starbucks drinks. The good: right on a beautiful beach, nice rooms for longer stays, the Market, the amazingly-friendly & helpful bellhops. The bad: check in took almost 90 minutes even though only 2 people were ahead of me (with 2 employees working at 7 PM, they consistently took 30+ minutes to check in each guest. The family behind me ended up ordering pizza to feed their 2 kids while still in line.), the thermostats are master-controlled to not accept temperatures below 68 degrees Fahrenheit, the shower leaked water all over the bathroom floor, and the staff could have been a little more accommodating. In particular, when I called at 9:59 PM to order room service (which the post-COVID restrictions, updated digital menu they provided said was available until 10:30 PM), I was placed on hold for a minute, then an employee came back & said room service was no longer available. I pointed out that their menu said it was through 10:30, he said that was wrong, that it was only until 10. I said, “but it’s 10:00 now, and I called before it was 10 & you guys put me on hold,” and he just said “sorry, it’s no longer available.” That was an absolute failure in a customer service opportunity, and was both surprising & disappointing, coming from a 4-star Marriott property.

Erin, 1 đêm nghỉ, thg 7 1, 2021

Nhận xét từ khách hàng thật của Hotels.com

Amazing Stay

The stay was amazing. The pool and access to the beach were great. On site restaurants (Duna’s and Viento’s) met our lunch needs. We cooked in our villa and utilized the Selecto Market and Soriana market. There is a market on site (Tierra) but the other two have more selection. Soriana equivalent to Walmart Pantry and Selecto Walmart Supercenter. The staff and concierge were very helpful as well. In terms of souvenirs the flea market from Senor Frog ( a very fun restaurant we ate at) was the best. The tours were great as well. It was a great vacation after being on lockdown for over a year! The Westin was a top notch location and also across the street from the mall!

Audra, 5 đêm nghỉ cùng gia đình, thg 5 31, 2021

Nhận xét từ khách hàng thật của Hotels.com

Great location, great pool, super trip!

Great location, great pool, super trip!

5 đêm nghỉ, thg 5 2, 2021

Nhận xét từ khách hàng thật của Hotels.com

Loved it !!

Had a great experience there, would stay there again. Loved the atmosphere. The rooms were great. We had the villa, 2 bedrooms. Theres shops across the street that made it convenient.

Marisa, 4 đêm nghỉ cùng gia đình, thg 4 29, 2021

Nhận xét từ khách hàng thật của Hotels.com

Everything was good.we love this hotel.but what disappointed us was the food inside the restaurant.We ordered a big fish and waited for 1hr then served the frozen and bloody fish.the fish was $120.but all the employee are nice.

Jennifer, 1 đêm nghỉ cùng gia đình, thg 4 25, 2021

Nhận xét từ khách hàng thật của Hotels.com

They required credit card for everything and seemed to never want us to pay in pesos that’s the only thing I didn’t liw

Alicia, 3 đêm nghỉ, thg 4 18, 2021

Nhận xét từ khách hàng thật của Hotels.com

Amazing place!!

5 đêm kỳ nghỉ lãng mạn, thg 4 18, 2021

Nhận xét từ khách hàng thật của Expedia

Just got home from spending a week in Cancun at the Westin Lagunamar. Check in was a little slow. The room was nice with a beautiful view of the ocean. It was very windy while we were there so the umbrellas around the pool were not available most of the time which was very unfortunate. The food was good at the pool. Happy hour drinks were good. The staff was very helpful and friendly. The smell at the pool bathrooms was awful. Definitely need to work on that! The pool water temperature and hot tub temperature were enjoyable. Love the location; Walking distance to restaurants and shopping. My biggest disappointment was that there was no housekeeping service! Washing towels and sheets while I’m on vacation is not something that pleases me. Luckily, we spent very little time in our room! Overall, we enjoyed our stay and would come back.

7 đêm kỳ nghỉ lãng mạn, thg 4 17, 2021

Nhận xét từ khách hàng thật của Expedia

Awesome pool and service

4 đêm kỳ nghỉ lãng mạn, thg 4 15, 2021

Nhận xét từ khách hàng thật của Orbitz