InterContinental Berlin

The hotel is very modern and well equipped. Service was very attentive and the breakfast buffet was excellent. The only issues we had was the TV kept freezing up and you had to wait several minutes for it to reset before being able to watch it. I reported the problem to the front desk several times and they kept advising they would repair it, however if they did they were unsuccessful several times as we continued to experience the problem over the entire 4 day stay. Additionally the wifi was terrible from our room. We were upgraded to the 6 floor which was a nice surprise as this was on the “Continental Level” however I’m not sure if being up this high meant we were too far from the router as we could only ever get 1 bar of strength in wifi was meant running Netflix or any videos was impossible and it would sometimes take 1-2 minutes just to open a website. I again reported this to the hotel and was told that it must be a problem with all three of our devices? I’m certain it was a tv hardware problem but they would just reset the system which did nothing. Lastly the hot tub is kept at 95 which personal preference would be 98-100. Had the above issues not occurred, this hotel would definitely warrant the highest possible ratings. Given the cost of the rooms these simple amenities should work without question, but still giving our overall rating good!

Lovely hotel in nice area. Breakfast offered a vast choice, the best ever. Staff were very helpful and polite.

Typical expected standard of service, however there was a large business convention on at the same time which did disadvantage other guests with limited bar/restaurant services. This maybe should have been explained better at checkin or prior to arrival

Wonderful hotel! I arrived early and they were able to get me in the room right away. The bathroom is beautiful and I took a relaxing bath. The bed was comfortable and the room was quiet. The breakfast buffet is excellent and has tons of options. The staff were all friendly and helpful.

Good hotel, friendly staff, nice pool area. Food was ok and bed had legs sticking out on which I stubbed my foot 3 times. Very bad design. Overall great hotel except for the bed design.