The Ritz-Carlton New York, Central Park

Hotel is nice enough, but some of the pieces in the room were a little off — bathroom light ended up going out, the holders for the blinds cords were coming out of the wall. The biggest issue I had was the smoke detector. For some reason, they placed the one in this room directly over where your heads sit in the bed. The green light casts a pretty bright light straight down (especially when all the lights are out and it was directly in my face and kept me up most of the first night I was there). I mentioned it to the front desk saying it was pretty annoying during the night and I know you can’t disconnect the smoke detector). The response was, no, there’s nothing they could do. This light isn’t a sensor or anything, it just shows the status — green if all ok. I have the same ones at home and they give off the same light — you can see the pattern on my floor at night, but it’s placed in a part of the room where the bed would never be placed. In a room that’s $1,000 a night, I’d expect a little more than ‘no, can’t do anything about it.’ Especially when I’ve said it kept me up most of the night — put a pillow over my head for some while trying to sleep. Second night we were there, I took a small piece of the label off a small bottle I had and stuck it over the light — problem solved — but still... pretty disappointing.

we had an amazing stay at the Ritz on Central Park South. they upgraded our room to an incredible suite overlooking Central Park. was the nicest hotel room I have ever stayed in and made my wife’s Bday incredible. the service levels were impeccable and they truly care about guests having a great experience. we will definetely be back next year!

Excellent location. Excellent service. A wonderful stay!! We would love to come back!!

Great time, great service.

Amazing place

We were very pleased with our stay at this hotel. The staff were very helpful and they exceeded our expectations. We loved the view of Central Park from our room. The location of this hotel is also perfect. It is close to 5th avenue for shopping and across the street from the Park for a nice morning walk. It is also away from the craziness of Time Square but still has the city feel. The kids had a great experience as well. My son participated in a horse feeding and received a welcome gift from the hotel. Overall, we had a great time and will definitely stay again!

Always phenomenal!!!! We, including our two dogs, are always treated amazing!!! Amex perks abound!!! Great turndown and views. Great place to relax and unwind!

We stayed for at the Ritz for our anniversary. They went above and beyond to make out stay memorable and personalized. Amazing experience! Awesome view of the park!

Didn’t get to spend much time in hotel but the time I did spend there was lovely. Great views of Central Park.

This is a nice hotel. Unfortunately our room was not ready when we checked in at 1:00 PM and was not ready until 4:30 PM. When you go somewhere for a weekend and a few hours are wasted to have the room ready it does not help. Also the SPA was being renovated so was closed;something that was not mentioned during booking.