Houston Airport Marriott at George Bush Intercontinental

Really enjoyed my stay although it was very short

The breakfast was good and the people working at the Bonvoy club breakfast area are fantastic. Efficient, helpful and friendly. However, we didn't have a good experience with the front desk. We had paid more for the "club room", as listed in Hotels.com. Along with this club room booking comes with some perks like free evening drinks and breakfast as well as free wifi. We got into the room quite late that night and I logged onto their wifi for a short while to check on news, but went to sleep shortly . 2 hours later, I got a phone message that I was charged USD16+ on my credit card. So I immediately called the front desk to clarify and was told that it's for wifi. I told them that wifi was part of our room deal. The front desk personnel's first response to me was that we booked through a 3rd party (Hotels.com), hence, some info may not be accurate. I was upset, of course. She subsequently said that she'll waive the wifi charges. The next morning, we went to the front desk to ensure that the wifi charges are waived. The personnel at the front desk (a different person) again repeated the same thing that we had booked the room through a third party, hence, info not accurate but said he would go on to waive the wifi charges. Our dissatisfaction is this. We had booked the room through the "third party" in good faith. So, we expected the hotel personnel to honour those terms, without having us make much fuss about it.

I was at this property due to a flight diversion. Everyone that i encountered we so wonderul and nice, from the front desk to the restaurant to the shuttle driver and the person that set that up for me. Great job!

Was good until check out time whereby the receptionist was a bit rude.

Excellent hotel convenient for a look out lay over. Good was great and staff was friendly