Embassy Suites by Hilton Myrtle Beach Oceanfront Resort

From the moment we checked in - with my service dog - we got told from Valet that my dogs are not aloud to bark - well we have been in the car for over twelve hours, I had walked into the hotel, an my service dog did bark as she had a black suit and black mask on, approaching my car..expecting my DOG not to bark? As they had not been outside the vehicle an are trained to protect us from robbers/bad people/ or anyone who puts off bad vibes. Never did they viciously bark, as they have to be through training classes to get certified. DOGS DO BARK> All that aside, I checked in, after the representative Jasmine was somewhat accommodating as far as the whole service dog situation. she did check us into a dirty room. Not just dirty room. Like the cushions were thrown all over the floors, from the sofa on the bed when you walked in. No clean linens, there was someone elses belongings in the room, also as what what looked to be dried blood all over the sheets. The sofa bed was not even folded in, as it was pulled out a it had never been touched. Housekeeping had started to clean from the looks of it, but never finished that room. We never got compensated that night, never even offered new linens. I got two extra drink tickets - and I hardly drink nor does my wife. After the second day - we got promised to move rooms, an upgraded at that - we got told the room would be ready at 12 we sat at the desk for over 8 hours on a room not be ready tll 445pm, was not the right room was smaller

It was really nice and clean.

Great time at the Kingston!!

When check in it was fast but the room was discussting durty the sleeper sofa was very durty with lots of stain and blood all over the mattress the beds had yellow stain and sand, bathroom had mold and looks like never clean, as soon you get on the 5th floor you can feel a terryble bad smell. When to frond desk and told about the room the receptionist was mad but did switch us to 11 floor its was lil better but towel was durty the toilet was clok and the sleeper sofa was terrible to sleep on and had food all over had some bad smell. People was party all night and smoking mariguana. No house keeping or extra towel or toilet paper. They will charge you $77.88 for recerve fees for use the pool does not matter if you dont used them also $38.77 for parking. Breakfast was good but cold and got us sick. Will never come back at all this is NOT A ☆☆☆ ITS ○ VERY BAD.

Rooms need updating. Waterpark and other amenities were great.

very nice hotel and great location. Due to covid-19 did not have service to our room but could ask at front desk for anything we needed. there was a guest who parked his self in the hot tub for at least 3 hours and smoked and had his blue tooth playing which was very annoying. No on at the pool areas to observe this. Also with 3 pools and a waterpark, maybe could have adult only pool.

Front desk lady was very rude.

Great !!!

Wast good

Good