When we arrived, the front desk greeted us immediately, which was nice. However, I had booked a NON-Smoking room but was told that I booked a smoking room. When we said that we wanted non-smoking the gal at the front desk acted as if she did us a favor by changing it to a NON-Smoking room, which was upstairs. The only problem with this is that they do NOT have an elevator. That is a problem for someone who has difficulty with stairs. There was also a stain on one of the bedspreads, the bottom drawer handle on the dresser was broken, and the sink didn’t drain very fast.