When you think ‘Crowne Plaza’ I think your first thought is a ‘nice’ hotel. I had one of the worst experiences at this property. When you pull in, your only parking option is the garage, and you use a credit card to enter. There was no visible signage that the garage elevators weren’t working, or that you need to check-in before parking because ‘some’ rates INCLUDE parking. Once I parked, I carried my bags down the filthy garage stairwell. On the 2nd floor, I was met with the intense smell of urine on the 1st floor. It was disgusting. Then at check in, the staff handed me a tag to park - and since I was already in the garage, they told me there was no way to refund the $25 fee and that I’d have to call hotels.com. The room was dated to the point that the phone was yellow. I didn’t want to touch the carpet or anything really. It was such an incredible disappointment and the hotels.com rating couldn’t have been more wrong. This property is gross, dated and not worth the money or your time. It’s by far the worst hotel I’ve ever stayed in considering the price and the ‘Crowne Plaza’ name.