Casa Munras Garden Hotel & Spa

This is not my first stay at this hotel. I really like rooms and location. Even though rooms are quite small, and apart from room itself bathroom and “kitchenette” areas don’t provide much, I still like furniture and bedding quality and hard floors. Cleanliness is ok. But customer service just got from bad to worse. Over the phone they are all very polite and kind. In person it’s a different story... I do have one specific name in person, but don’t want to reveial it here. Treatment thag I experince is beyond rude. It was in a way humiliating and insulting. I am not the first time customer, I even recommended this hotel to few friends and family members to this hotel, and they all actually stayed here... My impression is that this kind of behavior is actually approved (not tolerated but approved) by management. Even if I forget about this one encounter, starting with check in front desk seemed fake, unnaturally polished and forced-professional... they are all young that’s true, so they are maybe learning.

Casa Munras is centrally located. Beautiful walk to downtown, the Wharf, and Cannery Row! Staff was courteous and responsive. The heated patio at Esteban’s restaurant was a great meeting spot for tapas!

Most amazing place. Hotel service was excellent

I was undressing when suddenly the door opened! Another guest and his family were mistakenly given keys to our room. I went to the front desk with one of the guests. The clerk apologized and immediately took the guest's keys and assigned him and his family another room. The front desk clerk apologized to me as well and offered a bottle of champagne on the house. I remained calm; did not express anger and accepted the champagne. However, when I returned to my hotel room, the key did not work. The clerk was not thinking clearly; she mistakenly invalidated my key so I had to get that corrected as well! To top it off, there are now questionable charges on my credit card. I called the hotel earlier today but the clerk could not clarify all of the extra charges. I plan to call the manager tomorrow.

Great place and excellent location. We’ll be back soon