Holiday Inn Express at Monterey Bay

We were a little hesitant about booking this hotel due to some negative reviews we had seen but we decided to take the leap anyway and we were running out of options. The staff was super friendly and very courteous. The room was cleaned very well and although the stairs/hallways look a little rickety don't let it sway you. The bathroom and beds were very clean and the to-go breakfast in the morning was very convenient. They kept strict COVID protocols at all times and the parking situation is not as horrible as some people have described it. If you are looking for a good place to crash while you explore the beautiful city of Monterey this hotel is for you. It's near some good to-go food places and close to the beach. Good for small families and couples who are visiting for a few days. It definitely surpassed our expectations. Pros: Clean beds, clean bathrooms, close to food, to-go breakfast Cons: I believe due to COVID protocol they are not doing daily housekeeping, which I completely understand. Housekeeping should be safe so you might have to stop by the front desk to ask for towels everyday.

We had a great stay, all our needs were met and the hotel was very nice. However in our room we went to

Not so good. Room smelled of drainage, carpet dirty, overall disappointed.

Location is great. Hotel was overall a 10 but you can hear noise very easy. I don't wake up from sound but I was able to hear people early. Only suggestion is don't get a floor room by the stairway. Bed was VERY comfy. Rooms had fridge and microwave.

Our experiece was very disappointing, since day 1 the lady at the customer service tried to charge us more that the fee in our confirmation email, our room was never cleaned (although we requested it to be cleaned), there were water interruptions in the morning. We would never go back to this hotel, i we certainly don’t recommend it!

Host was not very welcoming. Got there before 3 and he wasn't too nice in asking us to come back later. Mask was all the way below his mouth while he talked to me. Water on bathroom floor after returning from afternoon/evening out, so we had to change rooms.

Only bad thing was you couldn’t check in early

This hotel is much cheaper and has the same amenities than the Embassy suites next door. Staff friendly and rooms are comfy. Only thing was this hotel was a non-smoking hotel and neighbors kept smoking even after being reported several times.

When we first checked in and went upstairs, the key didnt work. Had to go back, so the employee could activate it. The wifi key wasnt provided. I ordered a room with a combination of shower and bathtub and there wasnt a bathtub. We were just to tired to go down again to ask for help. The room wasnt clean. The bathroom smelled like an old stinky mop. There were hair on the phone and nightstand which shows that surfaces werent even sanatized or cleaned after the prior guests stay, and especially during covid19 pandemic. The fan was too loud during night, would turn on from time to time and there wasnt any option to turn it off even though the thermostat was on off. The swimming pool water was green and dirty at the bottom. We werent happy with our stay. However, the lady helping at the breakfast area was very helpful and nice.

Good value spot with plenty of parking and easy enough to walk to beach or food