6/10 - Tốt
13 tháng 1, 2025
Split our family uo
Called before and after making reservation to confirm that they had connecting rooms for our family of 8. Was told that they did and that our rooms would be connected. To our surprise, when we arrived we were told that our two rooms were not even on the same floor. Thanks to Jennie at the front desk, who gave up the room she was going to stay in overnight (there was a snowstorm outside), so that our family could be on the same floor. Was told, however, that no manager could be reached. Tried the front desk again in the morning but was told the same thing. Problem was, in their opinion, was that connecting rooms had a king suite connected to a double queen and since we reserved 2 double queens, connecting rooms couldn’t be offered. My problem was that I spoke with the hotel TWICE before arriving. I would’ve paid for the king suite if I was told that. I emailed the magnet and received no response during our stay. Was not offered anything for the inconvenience of not being with our whole family while at the hotel. Was disappointed with how little management seemed to care. Breakfast was hot and a great value. Rooms were clean just didn’t feel valued.
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