Hotel Ercilla de Bilbao, Autograph Collection

Well located, and staff very professional. Hotel requires a freshen up, and the room service food was ordinary.

Excellent facilities, friendly and helpful staff. Only small criticism was a lack of information brochure including details of check out, mini bar and tv usage. Lovely meal in restaurant on first night celebrating my new job.

We were upgraded from a standard room to superior. It was very large (full size couch; chair; bar area; large bathroom; and large bed). Very nice.

great location reception people very helpful restaurant very good

Convenient location. Less than 5 mins walk from plaza Moyúa. A lot of shops and restaurants nearby. Very spacious room with modern fixtures. Gym room is a bit tight but It got what I need. Great selection in breakfast and beverages as well. Most of the tourist attractions are within walking distance. Staffs are very helpful and polite. I’ll pick the same hotel if I do come back and/or recommend to all my friends.

Staff were very attentive and helpful and hotel was in a good location.Rooms were a little bit shabby.

The lobby and bar are up to date modern and well organized. The room was large and so was the bathroom. The bathroom is old and the shower grout has black mold in many places. The twin beds felt large - more like doubles which was nice but the box spring or bottom mattress was extremely noisy and made lots of loud cracking noises. Sheets and pillows were clean, freshly cleaned and soft. The AC worked very well to make the room temp comfortable. The parking was not fun since the staff told me I needed to reserve parking. That is not something I have often heard to do and we were not advised when reserving the hote. As a result, we had to park two blocks away. Good thing the bellhops took our luggage before I drove to park. The bell hop was super nice and attentive. Have us tips and suggested options. This is quite the opposite of the check-in clerk. She was not happy with her job from the frown on her face. She never smiled and not very welcoming. I would say she needs to look for a job where she does not interact with people. The location of the hotel is central to activities and lots of foot traffic.

All aspects of our stay for two nights were excellent. We look forward to returning next year.

The Hotel Ercilla is within easy walking distance to The Guggenheim and the Casco Viejo. Being on the 12th floor, we found the people accessing the rooftop bar a little noisy earlier on, but the noise diminished as the it got later. The staff was very pleasant and helpful.

Dark bed lighting, lots of ceiling lights, but none for reading in bed. Air con too hot if off n cold if running.