Hyatt Regency San Francisco Airport

I was visiting a friend for one night but due to COVID-19 I did not wish to stay with her so I made a last minute reservation with the Hyatt. I paid in full on Hotels.com but when I arrived they wanted to charge me an additional $36.00 to park my car. The parking lot was nearly empty and this seemed like an excessive way for them to nickel and dime me. I chose to drive my car back to my friends house to save on being charged to park my car in an empty parking lot. The room had a big stain on the carpet and the shower curtain had mold on the bottom. The hotel has a regal appearance, but up close is not worth the cost especially considering the additional charges that one is not told about up front.

Very nice hotel and the staff was super friendly! A+!

On the plus side, the hotel is very close to the airport and has a complimentary shuttle, even during this period of reduced travel. The queen beds were comfortable. But the hotel on the whole leaves an overall impression of being a bit tired and old. For what it is, the prepaid rate we paid seemed high.

Tough to give an accurate review of this property as Covid-19 has everyone locked down. Atrium looked nice and inviting! would Have enjoyed a cocktail there if they weren’t so afraid to poor a drink.

There were crumbs in the office chair and the bathroom towels looked dingy. The gave us a $15 discount.

Rooms were not cleaned

Amazing, though brief. Met all my expectations.

It is a beautiful upper-end chain hotel. Seems like it was refurbished recently. Wish I had stayed a little longer to try the pool and workout room. Room was comfortable. Only thing is the hotel is huge so it was quite a hike to my room. Oh well.

Don’t get me wrong, Hyatt is amazing but this time my room AC wasn’t working on my stay. Parking is a bit expensive so be on the lookout for that. Oh another thing is be on the lookout for a hold on fee for $150 in case there’s damage you may cause. Unless if there’s no damage at all, you’ll get back the $150.

The front desk staff were not very friendly and the cafe/restaurant staff clearly wanted nothing to do with us. The kitchen was out of commission for some reason during out stay and instead of offering us something as a consolation, they told us we just had to buy the prepackaged food from the cafe, which was painfully expensive. 2 small deli meat sandwiches, 2 single-serve bags of chips, and 1 small salad was over $36.00. The white sheets on our bed were stained a bronze/orangey color, as if someone had used the bedsheets to remove their makeup foundation. The TV in our room was broken and the remote control did not work. Again, staff was not friendly and acted inconvenienced by our issues. Hyatt Regencies we've stayed at in the past in other parts of the country were perfectly lovely, but this location does not live up to the brand's reputation and we were severely disappointed, especially considering how much money we paid to stay here. Thanks for making our honeymoon suck, Hyatt Regency San Francisco Airport.