2/10 Poor
20 Aug 2024
Bad experience in the family suite
This hotel has a great location, and seemed to have decent reviews, so we booked the family suite for a recent trip to Rothenburg. When we went up to our room, the first thing that struck me was the overwhelming smell of cigarette smoke. It is a non-smoking room, but you are able to smoke on the balcony, so I don’t know if someone was smoking in the room before us or if the smell carried in from the balcony, but it was bad. The other issue was the stifling temperature - it was well over 90 degrees in the room and only had a floor fan to compensate for the heat. The last straw was the bathroom door. It was a sliding glass door, but the frosting only covered parts of the door so you could see through into the bathroom. Not ideal with a family of five. The room was too hot for anyone to sleep, and the cigarette smell too strong for us to stay there, so I had to scramble to find a different hotel in Rothenburg (where I had to book 2 rooms to fit us all). I had booked the room for 2 nights, and I was totally willing to pay for the first night. But given the issues I thought they would surely let me check out the next day and not charge me for the second night. I was wrong…they made me pay for 2 nights in an uninhabitable room that we never stayed in. I get that they can’t control the weather, and its not unusual to have non-air conditioned rooms in that area. But the other issues are within their control and I was shocked that they still made me pay for both nights.
Patrick
Patrick, 2-night family trip
Verified Hotels.com guest review
