Hotel Ballast Wilmington, Tapestry Collection by Hilton

Save your money.

Outdated room, dirty wet towels in the shower, no shampoo or conditioner, tv didn't work, phone kept ringing in the middle of the night. Will not be staying at Hotel Ballast again.

Jeremy, 1 đêm nghỉ, thg 10 9, 2021

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Horrible

In my room in the ceiling in the bathroom there was a water leak that made a bubble and it was popped but not fixed and the paint was peeling off the ceiling

Sybil, 1 đêm nghỉ, thg 10 3, 2021

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Overpriced, Zero Response from Hotel

Elevator is as broken as well as the ice machine in our floor. Our end of the hall smelled like cigarette smoke. We made the front desk aware and of course nothing was done. For a hotel that we are paying $300+ per night, we expect more. I have received much better service from smaller hotels. The one bright spot was the service we received during breakfast. Alexa was very friendly and her attention to our needs was on point.

David, 2 đêm nghỉ, thg 10 1, 2021

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Wanted to love it

The room had a great river view and that was the only thing that saved the trip. The room was disappointing in terms of being clean. Obvious signs of mold in the bathroom as well as the main air vent inside the room. It’s an easy fix with just cleaning but it is overlooked. I understand being short staffed and perhaps COVID guidelines but in room dining orders were not available and there was no coffee in the lobby for guests. For the price we paid basic things were just not available. It was disappointing. I’ll probably stay next door at embassy on our next trip.

Mark, 1 đêm nghỉ, thg 9 18, 2021

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Nice place but one of the elevator was broken and had to wait sometime on the one working.

Donnie, 2 đêm nghỉ, thg 9 17, 2021

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Amazing place

The place is amazing, really well located. Beautiful view. There are very good options to eat and drink inside the hotel. In my opinion, they only have to give more attention to the room cleaning especially under the furnitures.

3 đêm nghỉ cùng gia đình, thg 9 3, 2021

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Dirty bathroom

Stayed 2 nights and the shower was pretty dirty. There was a wristband where someone had got from a club, took off, and it was still in the shower. Body wash bottle torn all up. Not very presentable. Mildew everywhere in the shower and this was a suite. Very expensive. With COVID out, they def need to make sure they are cleaning well.

1 đêm nghỉ, thg 8 29, 2021

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The bathroom was out of soap and shampoo.

Michael, 1 đêm nghỉ, thg 8 21, 2021

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A few housekeeping items

The bartender was absolutely the rudest perI have met in the service industry. I personally watched her being disrespectful to several customers. One customer even asked what was wrong. We were in room 904 and there was lots of black mold in the bathroom shower and vent. My husband woke up stuffy and we are wondering if this was the reason. Other than these 2 issues, the rest of our time was great.

Jennifer, 2 đêm nghỉ, thg 8 20, 2021

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Not north the charge of a room!

Horrible. Breakfast was suppose to be included. No one gave info about it at check-in. Asked on second day and was able to get breakfast. Room was not clean. It was tidy but not clean. Food crumbs on floor, dust on chairs, table, lamps. Bathroom shower had lots of mold. At check I. I was asked if I wanted daily housekeeping with fresh towels, I stated yes. Housekeeping didn’t come. Had to ask 4 times for housekeeping to come to room and bring fresh towels. At check out, I wasn’t even asked how my stay was attendant just grabbed my key and said thanks have a good day.

3 đêm nghỉ cùng gia đình, thg 8 13, 2021

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