Comfort Inn & Suites Baltimore Inner Harbor

Staff was unhelpful and refused to check anyone in.

1 đêm đi nghỉ cùng bạn bè, thg 10 16, 2021

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Good room, Bad parking.

They were sold out of standard rooms when we arrived to check in so the hostess upgraded us to a suite at no cost. That was a great experience. The room was pretty good. There was a size-able chunk of wallpaper peeling off one of the main walls. The parking was dodgy. They want you to pull up behind their dumpster for valet (INCREDIBLY difficult in a packed city with impatient and inconsiderate drivers) and its $30 a night. You should be able to park for free if you are staying there. It seems pretty grubby in my opinion. The garage down the road said $25 but we had to pay $60 the next morning. So definitely research parking before you book.

Robert, 1 đêm nghỉ, thg 10 15, 2021

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Front desk took very long to check me in, jus very unprofessional in u aware of things. Room was not wat I expected, big on floor. I had to call in jus to get in building at night. Wat if I was getting Robbed? I understand protecting clerks but I jus never experience something like this. Front desk needs to be more friendly.

Antoine, 1 đêm nghỉ cùng gia đình, thg 10 14, 2021

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Thank you for the comfortable place to lay my head

It was so amazing I didn't know what to do with myself, they definitely call it comfort in for a reason. The lady that checked me in made me feel so much at home I really didnt want to leave but I did anyway, I miss my family already at the comfort inn.

David, 1 đêm đi công tác, thg 10 14, 2021

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The non existing stay

Booked with hotels.com and after we drove a few hrs to get there, paid for parking and carried all of our luggage down the street we were told that there was no room for us and that they were over booked by 7 rooms. That this is something that hotels.com usually does and that we would have to find a different place to stay. So great, just what I want to have to worry about doing at night after driving and everything else. No not stressful at all. Not only having to find another place to stay I now have to get on the phone with Hotels.com to cancel this reservation since there is no where to stay at the hotel.Not annoying at all. The guy at reception didnt even see my name for there. Then around 12 o'clock at night comfort inn, which told me they didnt have a room for me calls to ask if i was still checking in.Obviously not if when I came to check in many hrs earlier you told me I needed to find another place to stay

1 đêm đi nghỉ cùng bạn bè, thg 10 14, 2021

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I wish I listened to the other bad reviews...

I rarely write reviews but this was by far my worst experience with a hotel. I arrived at the hotel at 4pm (1 hour after check-in) and was told the room wasn't ready but we completed the paperwork side. I then waited along with every other guest in the lobby. There wasn't an operating bathroom in the lobby so when my 2yr old needed diaper changes I had to change her in the lobby. We waited for 2 hours! During that time 3 guests were given access to their rooms. At that point I should have been next. That was when the girl at the front desk (who was working alone and had only been there a month) announced to the lobby filled with people that the hotel was overbooked. After some back and forth, the front desk told me she did have a room for me but it wasn't the suite I had originally booked with hotels.com. At that point, it was after 6pm, with no dinner, no bathroom access, and alone wirh a 2yr old, I agreed ro take whatever she could give me. I went up to the room and it was already occupied! After returning to the lobby she apologized for giving me the wrong room number and I was finally able to get to a room close to 3 total hours after I originally tried to check in. The bed and pillows were clean and comfortable, bathroom was dated and dirty with only 1 bath towel (no hand towel or washcloth). The breakfast included a microwavable sandwich, fruit cup, yogurt, milk, juice, water, and coffee. The manager never answered his employee's calls and hasn't called me back.

Jessica, 1 đêm nghỉ cùng gia đình, thg 10 9, 2021

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The service was great from check in to staying in the room. View was beautiful and access to room was secure and easy. Wish I could’ve stayed the entire weekend. I will be coming back.

Simonne, 1 đêm nghỉ, thg 10 8, 2021

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Great value for the money

This hotel has a lot of bad reviews, but overall we didn't think it was that bad! We stayed in one of the nicer rooms (Queen suite with a harbor view) and had pretty low expectations based on the reviews. But for the price we paid compared with all the other options in the area, we thought the room was pretty clean, relaxing, had a great view, and the staff was very friendly! The material condition of most the items in the room is degraded and you can tell it's pretty old. But the hotel is walking distance to the inner harbor and is in a great location. With our other hotel options being over 3x the price of this one, we were happy with our overnight stay. The people at the front desk and the valet attendant were super friendly, which made a big difference to us!

1 đêm nghỉ cùng gia đình, thg 10 7, 2021

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Don’t stay here.

This is the worst hotel ever. Elevator was broken, room was filthy right down to the pillows that smelled like bo and dirty hair. Floor- have you ever heard of a crevice tool? Flip lock broken so didn’t feel secure. Hallways and stairs were disgusting. Air conditioning not working in bedroom. Tables have cup marks on the glass and tons of dirt under the glass. Supposed to get 40% off of my room rate because of the elevator but I’m not holding my breath. Checked out this morning and still no ereceipt.

Patricia, 1 đêm nghỉ cùng gia đình, thg 9 25, 2021

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The elevator was down we had to walk 8 flights to our room. The bathroom had an open hole in the ceiling with mold everywhere. We were moved to the 5th floor. This room was better but not work $122 a night.

1 đêm nghỉ, thg 9 25, 2021

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