2/10
We arrived to this hotel late (approx 1145pm), confirmed for a room with 2 twin beds but when I arrived, I was told by Hakim (sp?) only a king room was available (for two adults). The consolation offer was a king room, and they'd provide a rollaway in a 'premium' room for 1 night, until a 2 twin was cleaned the following day. We checked into the King room that was described as a premium upgrade to find it overlooked a cement parking lot, and was directly facing a nightclub which was blasting music (remember, it's almost midnight by this time). We slough our bags back downstairs to the lobby to request another room, and are given a standard king room (bye bye, upgrade). Upon inspection, the room had not been cleaned as there were wet face cloths on the bathroom counter, used hand soap, and used coffee amenities. We again venture back to the lobby now to request a THIRD hotel room. Hakim seemed very perturbed at my request for the clean and quiet hotel room I paid for and expected from Sofitel Marseille. His question to me was "what would you like me to do?" you can imagine my frustration being on the opposite end of his seemingly nonchalant demeanor. I was given keys to a third room, and you guessed it, the room was unusable. Hair in the shower, used water carafe glasses, and the mini fridge was leaking water into the hallway. Long story longer, I was fully refunded for this nightmare, after threatening to dispute the charge with my creditor. DO NOT STAY HERE.
Adrienne
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