Queen Kapiolani Hotel

Too many little issues added up to a realization that this hotel needs work; especially training its staff and charging for extras.. above the resort fee. The design is wonderful and location is amazing, but the pricing of food and beverage is crazy, even for Waikiki. The pool area is nice, but the pool itself cold.

We had an amazing stay! Got upgraded for free, the staff and the service were wonderful! We took advantage of all the amenities-pool, bar, restaurant, fitness center, coffee shop, and frozen treat stand. It was a great stay!

The location and service were fantastic. If you feel like sleeping in a dorm room to re live your college days, this is your place!

I have always enjoyed staying here, easy access if driving a rental car... a bit quieter location compared to being on Kalakaua or Kuhio Blvds... My only complaint is that there is no coffee maker in the room (there is a small fridge), there is a hotel coffee shop but it was $6.50 for a 16 oz mocha, Starbucks is maybe a 200' walk from the entrance and a 20 oz mocha costs less than $6....

The room was kinda small , but clean. The first night were good. The second night we noticed our light by the bed would not turn on and our phone was not charging. We called the front desk and they sent up maintenance. Maintenance came up and determined what was wrong and said he would be back . Hour went by and we called again and they said he didn’t have the part so he wouldn’t be back till the next morning. The third day the shower and toilet began to back up. The toilet flooded not only the bathroom but the room itself , and we had to change rooms. What clothes were left on the floor were sopping wet. When we asked if there were laundry onsite they said there was not . We told them what happened and we needed to wash our clothes. They didn’t offer any vouchers or coupons for our wet clothes. The door to the lanai kept popping open. When they moved us to the new room . The air conditioning did not work. The door to the room kept wanting to open as if someone was walking in.They did let us check out late Bc I was extremely ill and we tried to extend our stay so we didn’t have to change hotels but they were sold out. It is in a nice location. Walking distance to the beach and the Zoo is across the street. I think this is good for a last minute reservation, but I wouldn’t stay here again.