2/10 - Kém
3 tháng 2, 2025
Danger health conditions
Today we arrived in Atlanta at the hotel (Barclay Hotel) that we chose through your e commerce platform Hotels.com. We had a terrible experience at the hotel and decided not to stay due to health conditions. We went up to room 706 and found that the bathroom was full of fecal matter. We also found papers covered in fecal matter ( we have photos ); the smell of the room was also terrible. We checked the bedding and saw it was wrinkled and poorly made. Due to the condition of the room we went down to the reception and asked for a change of room. They changed us to room 906. When we entered, the room had a bad smell. We tried to access the balcony and we were left with the door in our hands without being able to close it; the outside temperature was arround 6 degrees Celsius. We tried to turn on the heating system and the sound it produced was too loud for sleeping. Given the poor condition of the hotel infrastructure, we decided to leave the hotel knowing it will be difficult to find another room within the date . We feel that something must be wrong in the city hall because the sanitary conditions should not allow the operation of an establishment like this. For this reason we request the refund us the money . Business like this, does not deserve our money.
Margarita M
Margarita M, đi công tác, nghỉ 3 đêm
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