De Keyser Hotel

Never disappointed, very close to train station so convenient to restaurants, zoo & shopping When in Antwerp DeKeyser that where I stay to clients

Public rooms are impressive. Location is ideal - c50m from the railway station. Reception staff were friendly. Breakfasts excellent, & promptly replenished by the 2 hardworking staff members. Shoe polishing machine by lifts. The first room I was shown to had a broken window, which was dangerous to open, & I was upgraded to a superior one. There were various problems with the 2nd one - I felt embarrassed to mention them all to the reception staff. They were mainly related to maintenance - if each room had been thoroughly checked before letting guests in, some problems could have been avoided. The 2nd room had an excellent view, but problems with the room included: The safe didn't work. TV - There were only 24 channels, & only 1 in English, no BBC. Plumbing The handbasin leaked & there was no bathplug. Reception didn't have a spare. I feel that for a 4 star hotel the required standard wasn't achieved. More training & staff visits to other hotels of the same star rating could help give greater awareness of guests' expectations.

Great location across the street from Centraal Station. Adult only hotel with a good location right on the main avenue of Antwerp. Friendly service. We were not in the hotel much during our stay but would stay there again next time.

Disappointed many issues ranging from shower leaking on the floor no privacy, no door on bathroom, I felt like I was showering in the middle of the room. Unable to change room temperature unless by contacting front desk so they could remove lock control. Staff is very helpful & does there best dealing with issues. Since We come twice a year to Antwerpen for business I would like to feel comfortable at a hotel 🏨. Not sure if I would recommend the hotel to others & will looks fo4 other options in the future

Old hotel located in the city center. My room was huge but my colleagues had tiny rooms. Rooms where ok but nothing special and they qhere quite cold. No flip/flops in the room nor could one found some at reception. Breakfast was good.

Only good location Feel like racist reception, bad room condition, broken facility, no work cooiling machine for beverage.

Thought the room was clean and bed comfortable. Shower glass panel failed to stop water escaping onto the floor when showering. Plenty of towels required! No mini bar as fridge was absent in our room and I found the TV too big for the room. Otherwise we had a pleasant stay in this hotel located close to Central Station offering free breakfast with reasonable choices.

Fantastic location, nice clean room, comfortable bed and quiet! Really enjoyed the place. Great staff.

Service was terrible. Booked breakfast. Told i had not. then stopped by manager from taking Sarbucks coffee to room.

The bed was not too comfortable. Water heating pot was covered in some sticky stuff that I had to wash off before it could be used.