The Cascades Hotel at Sun City Resort

I really enjoyed my stay; service was not always excellent, but acceptable. I would stay there again in the future.

It was amazing,only problems need to sort the lifts out

The hotel bathroom was a little dingy. There was blood on the hotel duvet, which we only saw when we got into bed that evening. It was clear to us that the bedding wasn’t changed for our stay.

It was average

The Cascades is certainly not a 5 star hotel. Nor is the service. Our sliding door came off the rails as it hadn’t been cleaned in I’m sure months. It took nearly an hour for someone to come fix it after calling 4 times. Our appliances were not working - and while we called for it to be fixed - it was not. There was a live cockroach in our room. There was very little service in by the pool area so we went to another pool. The breakfast area was also minimally serviced and when ordering a coffee it was brought from another location so only came once you had finished eating. The list goes on. When we went to reception before checking out - and I tried to explain all these issues - the lady at reception stopped me and said she doesn’t deal with complaints. I spoke to the complaints manager who advised I email all these details. Which I did. It took nearly 2 weeks for her to reply apologising for the service received. Don’t expect too much staying at the Cascades Hotel

We had a wonderful family vacation at the Cascades!

I would say so and so. The drains in the shower and the bad tub were very slow to evacuate water. The fridge in the room was not working. The two times I tried to reach Room service, there was no response. I had to go through reception.

It was a really busy time but there was only one lift working. Management did nothing or didnt even show an interest in getting it sorted The standards in Sun City are not like before it is deteriorating more like a three star.The price I paid is an overcharge The two single beds were so small. Not fitting the price paid. The cleaners were unfriendly. Phone did not work

Sun city is amazing but the cascades hotel needs a total refurbishment. The rooms smell really musty and very outdated. No gowns and slippers. Very bad WiFi and hardly any channels on the tv. For the price you are paying you definitely deserve more. The staff were friendly but nothing super amazing. The breakfast was ok but you had to ask often for things that were supposed to be on the table.