2/10 - Kém
19 tháng 2, 2025
Terrible Experience for Solo Woman Traveler
I travel for work and pleasure extensively, and in 20 years of traveling, this is the first experience of its kind. I was made to feel unsafe and unwanted by the front desk staff (Sharde). The 4 star hotel seems to operate like a one star. No one texted me of the room being ready (as they got too busy), then the room's fridge and safe was not working, there was no soda water either (it was on the menu). When I requested it (I need the safe for my hospital laptop and passport), I was assured that it will be corrected in a few hours. 4 hrs later when none of the 3 issues were corrected, and I complained, the staff person said "are these issues really that important in the bigger scheme of things". I was shocked and requested that for me they were and it was part of the 4 star service I was assured, she said that if I was so unhappy I could leave and they would return my money. This was around 930-10 pm and at this stage I felt completely unwanted and felt unsafe staying in a hotel that had issued me an ultimatum - accept bad service or leave. There was no mention that things would be different next day, or any other room offered. I started checking other hotels, and found that there were atleast a few rooms open in the hotel. In any case, I moved to another hotel, my go to in Nola, and left. Such a beautiful hotel but so hollow in the beauty. There are a million high end hotels in New Orleans, just find another one.
Ragini
Ragini, nghỉ 4 đêm
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