4/10 - Khá
31 tháng 5, 2022
STEER CLEAR - HORRIBLE IN EVERY WAY
I called ahead of time to let the front desk know I would be arriving late and was told that would be fine. Upon arrival, I was told my card that had been used to hold the room was "accidently" charged. Even though that was not my intent, I did not complain. I booked a queen room and was given a room with 2 full beds - again, I did not complain. I was honest and voluntarily disclosed I had a pet and paid an additional pet fee. The hotel was old, the room had a musty smell and the beds were extremely uncomfortable/ stiff and lumpy - I did not complain. I left my pillow for my neck injury by mistake and when I arrived at my final destination on Friday night, I immediately called the 24 hour front desk to inquire about it. The lady that answered, was the one that had checked me in the previous night and she was EXTREMELY rude to me and made accusations that my small dog and I INTENTIONALLY caused a problem - which she would not disclose. How can I make it right, if I don't know what the problem is? Why mention the "problem" if you're not going to tell what it actually is? If it was pet waste - why would I clean up their yard, but not the room? Coincidently, my pillow was nowhere to be found. I stopped back by on my way back through town on Monday afternoon to try to get my pillow back. The lady working then was very nice but even though other pillows were behind the desk waiting for their owners, mine was not. I offered a cash reward if it were found.
Nghỉ 1 đêm cùng gia đình
Nhận xét của khách thực Hotels.com