Embassy Suites Columbia - Greystone

One elevator not working so long waits. Loud people next door.

Smoking room smelled like smoke when I got there and when I left

Hotel was quiet and clean. For the one night we were there. Staff was very accommodating to last minute request for a later check out.

First night, the room smelled old, like mildew, dated. Walked into the restroom, there was a roach, towels barely rolled neatly and thought I was getting a room with a tub but instead I received a room with a rusty shower.

Horrible customer service. Me Blackwell the manager advised my room wouldn’t be available to check in until 8pm. The GM cleaned it and had it ready with 15 min of her making that statement. Although it was after checkin time it was before 8pm. Arrived to my room only to find stained bedding. Peeling lampshades, carpet peeing from wall. Bathroom ceiling peeling paint and mold spots. I decided to check out the following morning. Original plan was to stay 3 days. I was going to take my son to pool before check out- very early in the morning, there was clothing, old towels, trash all along the pool. The water was so Murky you could not see through it. Horrible. Plugs had no coverings. I have pictures and plan to report to corporate. They refunded me half my money for the horrible night stay. But it’s still not safe especially for kids. I reported all this to management. I was told they were due for upgrade and covid hit. Smh...

I was disappointed the hotel did not have full breakfast, evening reception or housekeeping service available. That information was not on the website. The toilet in our room was filthy, the pool area was a mess and a chicken bone lay on the floor near the elevator our entire 3 night stay. The front desk staff was very kind however.

Bathtub backs up and does not drain Older hotel with large rooms No food service besides grab and go breakfast due to C19. Would stay again

The hotel was a very nice stay. Our only complaint was that we could not see out of the windows. It needed cleaning badly.

First room was “cleaned” by housekeeping but there was an open drink container in the room and food on the floor. We were moved to a different room with hair in the shower and rust stains on the shower wall. The cable was out but that was not in their control. The staff were very nice.

Room and most of hotel are in need of renovations. Room furnishings worn and ac didnt work well. Very loud noise from people outside most of the night.