All Ritmo Cancun Resort & Water Park

This hotel is old. Pool was extreemly dirty. Taxi was over the top expensive from airport. Rooms vere wery loud, hearing cars from streets and other guests in next rooms. Food was uneatable. OMG the food was terrible. This was biggest mistake. Really people if you spend money to go to Cancun go somewhere else. The ONLY positive thing about this hotel is CESAR - the gentleman who works in Customer service in front of the Front desk. YOU were amazing.

1 đêm nghỉ cùng gia đình, thg 7 15, 2021

Nhận xét từ khách hàng thật của Expedia

The property is literally falling apart everywhere. Warning signs posted all over to use caution, do not lean or press against railings. Door knobs missing screws. And you get a real key on a lanyard upon check in.whwn it rains there are paints chips and pieces of the building all over the ground. The "waterpark" would be shut down immediately in the U.S.

2 đêm nghỉ cùng gia đình, thg 7 13, 2021

Nhận xét từ khách hàng thật của Expedia

the place is not clean staff it’s not helpful the foods are very disgusting

6 đêm nghỉ cùng gia đình, thg 7 11, 2021

Nhận xét từ khách hàng thật của Expedia

This hotel is so old and run down nothing what the on line pictures show, old dirty rooms and so out of date rooms !!! Worst experience ever

5 đêm nghỉ cùng gia đình, thg 7 9, 2021

Nhận xét từ khách hàng thật của Expedia

The gym was old, everything broken. The food was not great, same thing daily. Charged for everything. Cabs take advantage and over charge

6 đêm kỳ nghỉ lãng mạn, thg 7 6, 2021

Nhận xét từ khách hàng thật của Expedia

Nothing

4 đêm nghỉ cùng gia đình, thg 7 5, 2021

Nhận xét từ khách hàng thật của Expedia

I didn't like there was no elevator, I am disable and struggled the whole time of my trip climbing stairs. Everything was below and made it very difficult, also because it's so humid there everything felt wet and floors and bathroom is all tile and made it difficult to walk, I had to throw a towel in the shower to make sure I did not slip and fall and they only give you 2 towels.

5 đêm nghỉ cùng gia đình, thg 7 4, 2021

Nhận xét từ khách hàng thật của CheapTickets

Hotel is definitely outdated. The check-in person was so rude! If you have a problem and call days before they don’t care to help you resolve the problem! The food was pretty good the first time and after it kept having the same flavor. One server was really rude. The rest of the servers were amazing! Housekeeping was amazing! The shows were incredible! Mixed Drinks not good at all! Taste watered down and piña colada tasted like rubbing alcohol! The “water park” was pretty small aswell. If you stay make sure to keep your bags with you at all times, my family member had her stuff supposedly taken to her room and saw one of the staff at the door take it and when she got back to reception the bags had been returned to the door and then were taken to her room with her again but by this time her stuff had already been search through! Don’t know why they would have to search your bags but DO NOT leave them unattended! Also the location is way far from the beautiful clear beaches!

6 đêm nghỉ cùng gia đình, thg 7 1, 2021

Nhận xét từ khách hàng thật của Travelocity

This is an awesome hotel if you are coming with kids. Nice and big swimming pool, waterpark, shallow water in the sea. The guy at the reception noticed that I traveled alone with two kids and gave me FREE room upgrade. We received an awesome room with the ocean view. All personnel been so helpful and nice. Any questions I had always were answered, any help I needed was provided. I hardly recommend this hotel to families with kids and I’m sure I will be back.

5 đêm nghỉ, thg 6 29, 2021

Nhận xét từ khách hàng thật của Orbitz

Bueno, pero pudiera ser mejor...

6 đêm nghỉ cùng gia đình, thg 6 24, 2021

Nhận xét từ khách hàng thật của Expedia