Red Roof Inn PLUS+ & Suites Houston – IAH Airport SW

Checking in was a nightmare. Had to call because the person wouldn’t allow me to pay for both rooms because both rooms weren’t in my name.

I will never stay again...

Good hotel near airport. Good breakfast.

worst place to stay, rude staff, unexpected fee at check-in for deposit, lobby was hot, limited breakfast selection buffet, the line was long due to not enought availability of food, while at breakfast supervisor was asking guest what room and how many in order to continue eating or while we were in line, also waffle iron which was one, was turn off on my son and his waffle did not get to cook completely, check out was a shocker, the hotel surpervisor send someone with us to inspect room before we could get our deposit back,the room was not close to lobby so that was upsetting, which cause us inconvenience left my kids in car waiting for a while, The room had small bugs in the like small roaches and spiders, glass door would not lock, pool area ground filthy and damage we could see lots rooms out of order including broken glass doors with no warning signs, the hotel had security type apartment gates to come in/out due to Crime Area..

Check your rooms before you unpack. We checked in got to the room and I walked toward the window and there was a huge cockroach. It was dead but still there. We then processed to check the rest of the room. There was one crawling in the bathtub. We decided we were going to get our money back. We let the front staff know And she was very polite. We offered us a suite. We said we would look and then decide. We checked it out and it looked okay. We then decided to check the bed. We moved it from the headboard and there were more cockroaches. We let the staff know we needed our money back and left. Would not recommend. Even without the bugs it was dirty and smelt like marijuana.