Hotel Royal

I just wanted to see Vienna, while my wife preferred a yoga retreat so we temporarily went solo on our long European trip. This hotel immediately stood out for its location and the service of its front desk employees.

Air conditioner did not work and was not fixed; breakfast was disappointing; bellman/concierge guy was rude; rest of staff was nice though; good location.

Excellent location next to Stephanplatz. Rooms are clean and a/c works. Coming from the U.S. , I thought that the coffee in the room was complimentary but it is not. They charge you for the in-room coffee when you check out. Suggestions: there should be complimentary bottle water available for the guests.

Very good central location and good breakfast. Reception could be more friendly. A smile and a welcome can do wonders.Minor points for our stay : We booked 3 months ago and requested low floor. We know requests are not guaranteed but when booked so long in advance ? We could come the next day before breakfast and check if anything available which we did not do as we were staying for 2 nights only and did not want to lose the day. No good wifi reception. Our credit card got charged for minibar when we were back home. We did complain as we did not use anything and money was put back. It makes you wonder. Maybe we were just unlucky.

An excellent hotel very clean with very helpful staff. Great location. Would stay there again.