Hotel Mercure Wien Zentrum

Extremely friendly staff! Felt very welcomed when leaving and coming back 2 days later. Didn’t give any grief when forgetting key in room. Only downside was the maid coming in very earlier - however, the room was always cleaned and organized very well each day. Small but perfect for one person. Overall, would give very high ratings!

100%

Was requested gluten-free breakfast during booking 2 months ago, while in there was asked to toast gluten free bread in the general toaster. Then found out they didn’t have gluten free bread Was given a very small room with small window then after asking if there was any better room we are eligible to, then was given much better one. Then cleaner forgot to top up toiletries, requested to reception waited and hour to take shower, none arrived then when went to breakfast only to found out no gluten-free bread. I have celiac disease Also, my don and my body was itching all three nights, didn’t happen on our 18 days holiday in 4 other different countries. I assume it could be dust mite. Only location was excellent However it was overall disappointing and not acceptable as we stayed in different accord hotel in the past with happier experience

Average