Comfort Inn at Joint Base Andrews

I will never stay here again.

We enjoyed the stay, the staff was friendly and room was clean and conditions OK.

The maid missed our room on two consecutive days. Language I guess since I told her it needed cleaning as I was leaving

Had to switch rooms my bed smelled musty.

The location was good. It is an older hotel. The bed was very lumpy. There were lots of small older pillows. The refrigerator worked very well.

Decent if you need somewhere to go, front desk staff rude

Very well run and maintained, clean and friendly place - better quality than similar hotels at that price point.

Our stay was very satisfactory. There were minor issues to which they responded immediately.

3 days ago on Google Hotel staff was very passive aggressive!! At check- In she ran my card to pay. It was approved. After signing the policy form ; she says “ Oh some reason the system cancel it and declined the payment. So after her 3rd try she states she wasn’t sure what was going on with the system . She was firm on the fact that the system didn’t charge my card. However my account was deducted the payment + $17 fee. Which wasn’t previously discussed. My bank informed me that Hotels like this one; like to charge an extra fee to you credit/ debit card without notice. At this point the Front Desk Associate goes on her computer and void the transaction while I’m talking to my bank on speaker in front of her. Then she stated “ I void the transaction” & because I didn’t respond fast enough she say “ DID YOU HEAR ME” ?? Very disrespectful. At this point we’re confused because before we called the bank she was sure my account wasn’t charged. So how can u void a transaction that never went through ??? After verifying with my bank that amount from the hotel would be refunded in 24 hours . I suggested I would just pay in cash. She tells me as long as I put down an additional $100 fee. At this point I don’t trust her. You were incorrect & Disrespectful . Unprofessional hollering my card was declined in front of other guest. When we were trying to tell Tracey was her name to be exact . That the transaction actually went through. She was frustrated as if she had drove from NC .

Stayed here as an option of being close to the family without staying with them. You don't stay with family and have peace and quiet.