La Quinta Inn & Suites by Wyndham Pomona

I checked in at about 3:55 pm on 11/9/2021, first i was suprised with an additional fee of $150 for a deposit. I have never paid that much for a deposit on a room. Now that money is on hold for god knows how long. I think that you should state that there is such a high deposit on your website and not surprise your guest when they check in. 2nd: i was given room # 111 or 115 can't remember, point is that the room was already issued to someone else. I swiped my key and opened the door and there was people inside that room. I apologized and closed the door. I go back up to the front desk and tell the lady and all i get was "oh really" and issues another room. She didnt apologize for the mix up just gave me another room and sent me on my way. This was the first time i stayed at this hotel and it will be the last. The embarrassment of walking in to a room with guest was a bit much for me. The hold of $150 is unreasonable for a hotel room that could use some updating in the rooms.

1 đêm nghỉ, thg 11 9, 2021

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Nice little stay in Pomona

Although it was and older hotel, it was a very nice stay. I especially liked the hot breakfast.

luisa, 1 đêm nghỉ, thg 11 8, 2021

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Bad Service

I had a booked hotel room through hotels.com for one night. I decided next morning I wanted to stay another night. I had gone to ask the receptionist but when I asked she said the prices were double then what I payed since there were no room available on Hotels.com. She made me pay two security deposits for the same room, also full price for the next night.

Elijah, 1 đêm nghỉ, thg 11 3, 2021

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Good

Jasmin, 2 đêm nghỉ, thg 10 30, 2021

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Comfortable Stay

I was not sure what to expect but ultimately very happy with this hotel. The bed was very comfortable, the room was very clean. The location was also pretty nice, I stayed due to a Universal Studios trip which was about 30-40 minutes. It is around a lot of food options and would definitely consider staying again. Only con was the strong smoke smell on the first floor. I did not use the pool nor jacuzzi.

2 đêm nghỉ, thg 10 29, 2021

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Nice Rooms

Great room, friendly staff 👌. Beware of the $150 holding deposit it takes up too 7 days to be refunded 😕

Devonte, 2 đêm nghỉ, thg 10 1, 2021

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Not good

Asked the cleaning lady for extra bath towel and soap. Was told to ask the front desk. Call the front desk twice and said they will send it. Never arrive till we heck out..

Sergio, 2 đêm nghỉ, thg 9 17, 2021

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Not worth the stay

My son was in the Doubletree down the street. No rooms let there us but agent said this was next door and comparable…it was not close to next door or comparable. Very poor condition. Towel holder torn from wall and furniture had damages. Not sure how they rent these out and pictures certainly do not describe it. No cleaning and fresh towels. When asked they said they were short staffed. So we paid for??? Not much less than the Doubletree and I will not stay in a La Quinta again after that stay.

Rolf, 2 đêm nghỉ cùng gia đình, thg 9 17, 2021

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Excellent !Only 1 problem..

My stay was excellent the only problem i had was with my deposit being refunded.I was not told until after i checked out that it could take 5 to 7 days which was an inconvenience for me other than that everything was great.

Shana, 1 đêm nghỉ, thg 9 5, 2021

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Good enough

Not terrible for the price. Clean’ish but could have been better. Bedding felt clean, nice pool. Not a walkable location. Would stay again if the price were right.

Brandon, 1 đêm nghỉ, thg 9 4, 2021

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