Omni Severin Hotel

The place was nice we’ve stayed there before And will again. the only issue that I really have is that these hotels are still charging the full rate but yet none of their services are really available like no restaurant no bar the Starbucks is barely open no pool etc. etc. the reason you stay at a nice place is for those extra amenities and without them it’s just it strikes me as a little bit weird to still charge full price

When I booked the room it was because it was originally a $329 room going for $149.I immediately booked because the room for $329 was amazing. Nothing I could afford normally so it was a great deal. I feel it was deceiving, I had a normal room that runs for $ 149. My room the air didn’t work: I had to request a different room.Just a huge disappointment. There were dirty linens laying on the floor in the hallway since I checked in at 5 pm.Still there at 12:00 am.

The Omni has a gorgeous lobby. Customer Service is great . However, when you get to the rooms, they are very dated . The location is decent downtown. Needs a Reno with all of the competitors downtown. The AC unit was so loud , it kept us up through the night.

The bed was uncomfortable. There were no vending machines for drinks. They have no room service or restaurant available. And unfortunately Indianapolis has been hard hit by thugs. Therefore everything‘s been boarded up downtown. And you can’t find things to make you comfortable in your stay. Also a lot of Road noise and other noise very loud in the room

The hotel is nice, however the a/c in our room was not working and it was the middle of July. We didn't arrive until midnight and were so tired that we just turned the a/c way down thinking that it would eventually cool off only to wake in the middle of the night a bit warm. The fan blew, but not the a/c was not making cold enough air. We were too tired to deal with it in the middle of the night and just stuck it out. There was also a sitting chair in the room that looked like it could have come out of a dumpster. The arms were worn through and there were numerous stains. Not what I expect from an Omni hotel. I did let them know about both issues at check out. They offered to reduce our bill but we had prepaid through Hotels.com so they were not able to make any adjustment. One draw back of using Hotels.com. They also could use more outlets for today's tech items.

Excellent location but an older hotel. Our room could have used some upkeep.

Our stay was great! Hotel is VERY nice and the check in staff was absolutely phenomenal! Great service all around. Will definitely be staying again!

Our stay was pleasant! The valet attendant provided amazing customer service. The gentleman at the front desk was somewhat rude when we asked questions about the mask mandate. Our room was clean, bed was comfy, and we loved our balcony that looked out over the city.

The Omni is a historic hotel, but that doesn't have to mean that it's completely outdated. We did a staycation at the Omni just to get away from our own four walls. The room we were in was about $400 per night - the king loft room. Our kids slept in the uncomfortable pull-out bed -- a velvety couch from the 70s that had missing buttons. There weren't enough towels for four people, nor enough pillows or blankets. The tub looked like it had some rust or dirt in it. The carpet was old. The curtains looked stained and dirty, as if someone had either thrown up over the balcony or thrown wine into the curtains. The spiral staircase leading to the loft was somewhat rickety, and shook even when our ten-year-old climbed it. Every wood surface in our room was sticky feeling. The room didn't feel clean or like anything had changed since the 1980s. Definitely needs lots of updates! Also, we went swimming. The pool had a metal rim around it that was very rusty and seemed like it needed updating. Historic doesn't have to mean shabby! The lobby was gorgeous, but the room was seriously lacking in refinement -- especially considering how pricey it was! For the amount of money we spent, we would have been better off with adjoining rooms in a different hotel downtown -- one that didn't feel like it hadn't been kept up for twenty years.