8/10 - Rất tốt
10 tháng 1, 2025
6-Night Stay Dec-2024
The hotel is lovely & check-in was very smooth. We did not realise, however, the hotel was closing on the Sunday & although we can appreciate staff looking forward to their holidays, service was quite lax (not unpleasant, just staff were mainly absent, something unexpected from a 5 Star hotel, where in every other area, they excelled) - this was both in the bar, in the restaurant; breakfast service, however, was excellent
I do believe if we had known the hotel was closing, we would have changed our booking by one-day, so we were disappointed that a) we were not able to use any of the facilities on the final day (or sit by the pool) & b) the service had slipped
It is a beautiful hotel though, in an excellent position, we were just disappointed as we are used to hotels exceeding our expectations
Steffi
Steffi, nghỉ 6 đêm cùng bạn bè
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