8/10 - Rất tốt
11 tháng 3, 2025
Customer Service
I enjoyed the hotel. I enjoyed the breakfast. Everyone there was so nice and friendly and welcoming, except for one front desk agent. I had just been released from the hospital on March 10, 2025 from having knee surgery. I was hobbling on my walker. She had me stand up there at the front desk for a while to do something on her computer. I was the only customer there. Then she gave me a room far away from the elevator. I couldn’t walk that far, so I requested that she change the room to one closer to the elevator. She just seemed nonchalant or callous. She was not observant of the customer’s needs. Meanwhile I was struggling to walk with my walker. How could she not notice? Anyway, other than that young lady, every employee there was very professional and welcoming, especially the waitress at the breakfast buffet!
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