Mercure Hotel München Schwabing

Excellent service from the front desk team

It was extremely hot even with extra fan, the rest was just about petfect

Nice hotel for a business trip, friendly staff, all that you would want from a short stay business hotel.

The staff are lovely and try to solve issues however don’t book this hotel until at least July 2019. There is major building works being carried out both inside and outside the hotel. We arrived for a 3 night stay following a mega journey USA, London Munich. We were woken at 0800 to drilling etc. We had been given a first floor room. The lovely staff moved us to the 5th flor which helped greatly. Our friends were also on the 1st floor and opened there curtains to find workman carrying out duties right outside! The lower two floors should either be shut or offered at heavily discounted prices. It is basically a work site. Should Accor hotels respond to this review with a more precise date of when the work is finished then that shows a lack of customer care as this should have been made clear in the first instance. I suggest you choose another hotel. I am not silly enough to say I won’t use this brand again, I use Accor hotels frequently however this brand has gone down in my estimations. Once again thank you to the lovely, friendly staff, you saved the day, I suggest your management team visit to learn good customer service.

Great location near train station