Embassy Suites Boca Raton

No come in to clean the room in 3 day not even clean towels. The furniture in the room was peeling off the headboard of the bed. No hot water at all. And the team member barely said hello, or anything to you

The hotel was beautiful and had great accommodations...but smelt horribly moldy

Devin @ the front desk was so friendly & helpful. He was amazing. I was a little disappointed in the substitute breakfast they offered. How can you give a bagel with no where to toast it. I stayed here last summer & the buffet was like no other. I understand it’s the pandemic but they should have offered a small hot menu like they have for dinner. And the other disappointment was the lack of vacuuming in the halls on each floor. There was definitely a shortage in maid service this summer to keep these areas clean. But in the end I would stay here again. It’s convenient to FAU, my daughter’s college & to eateries & WALMART!!! But most important I would stay again because the front desk staff is extremely attentive to your requests.

Due to covid. I guess, there was no daily room cleanings. Toilet paper was in short supply. Overall property maintenance not kept up. Rooms where clean when we arrived. Stayed for 4 days. Pool ok light algae. Food court open for dinner pretty decent. No liquor or I believe. Had to get our own coffee and cream refills and garbage bags get put out I. Front of your door. Just so you know what to expect. Not much to do or eat around the immediate area.

The hotel pool was filthy with masks on pool area and in water. My room had to be changed 2times . I had roaches in one room and the other Room the microwave did not work . They don’t tell you up front that they only clean rooms every 7 days due to Covid . No wonder they have roaches . Staff is not too friendly and when you ask or confront them about something , they blame their coworker . The right hand does not know what the left one is doing . I totally lost it!! The worst hotel experience in my whole life !!

There were roaches in the bathroom and living room. Felt like something was biting us throughout the night and they allowed guests to run around the hotel without masks. this hotel is right beside a very active train rail so

The night desk person was not wearing a mask. The first room we got smelled like weed. It was gross they changed our room and after a can of Lysol it smelled ok. This hotel is completely run down.

The headboard of the bed had holes in the vinyl. Carpet didn’t seem as clean as it could be. I wore my shoes on the carpet. One lamp in the bedroom didn’t work. I got the other one to work finally by plugging it in another outlet. Because of Covid-19 there was only a breakfast of bagel, yogurt, apple. No drink was given. All employees at the front desk were great. I ate ate the grill for dinner one night. I had the bacon cheeseburger with fries. It was really good. The employee in the grill that night , July 3, was very nice.

Had to change rooms 4 times because of the conditions of the rooms. The toilet was stuffed up and had to move rooms because they couldn’t find a plunger or service guy. No hot breakfast like they had before, they tried to give old bagels and an apple. The gym was closed and the pool was dirty. The power went out for a while also. This is so not like Embassy suites. Very disappointed.

There were no room service at all. There were none of the promised amenities. I had to clean my own room, and make my own bed daily.