Mercure Hotel Dortmund Centrum

Visiting the area and the football stadium

I booked a room for a family of 3 pax. But when we checked in at 21:00 apparently the given room was for 2 pax only on the 5th floor where we had to carry our baggages by hand to 5th floor from the 4th floor where the end of lift /elevator. Although, the front office lady confirmed the given room was for 3 pax but it was not the case!! When I reported the problem the same lady at front office changed the room and gave us instead a 3 pax small room where we had to carry our baggages again to 3rd floor!! There was no one to help us carry the baggages from to room although we asked for it!!!

Good stay in very good location and also excellent breakfast offering.

We were very happy with our stay. We were able to gain access to the room to drop off our bags and get changed very early, which was great. The location was very central, which was particularly useful given it was only for one night. Our room was next to a water tank of some sort it seems, so it was loud at times, but not throughout the night. If we make the trip again, it is likely we will stay here.

great hotel very comforting

The hotel appeared to be quite nice, and our room (a suite) was very large. The a/c unit, however, was only in the living room and due to construction on our balcony, we could not open the windows. The room was stifling and we spent a sleepless night. Also, the room came with a large jacuzzi tub which would not fill due to a drain plug issue. The desk was somewhat apologetic for the issues, but more dismissive than anything else. It could be a great hotel....

The rooms were a long way from the reception down in the lower levels. Luckily we only had one suitcase so I could manage. A couple with two bags would struggle. Three sets of doors some with key card only access plus three set of stairs. No help from staff at all. Room was smelly and very high humidity. Asked for some one to check out the smell- no one available! Asked for an ironing board and was told I had to collect it myself. Breakfast was very expensive ad very poor quality. We came at the end of service and some foods were missing and rest were dried out.

Very good location.Friendly staff.

Everything was quite OK but I was forced to shower under Cold water in the morning due to lack of warm water, not so pleasant but at least you Wake up quickly.