Mercure Hotel Dortmund Centrum

I booked a room for a family of 3 pax. But when we checked in at 21:00 apparently the given room was for 2 pax only on the 5th floor where we had to carry our baggages by hand to 5th floor from the 4th floor where the end of lift /elevator. Although, the front office lady confirmed the given room was for 3 pax but it was not the case!! When I reported the problem the same lady at front office changed the room and gave us instead a 3 pax small room where we had to carry our baggages again to 3rd floor!! There was no one to help us carry the baggages from to room although we asked for it!!!

Good stay in very good location and also excellent breakfast offering.

We were very happy with our stay. We were able to gain access to the room to drop off our bags and get changed very early, which was great. The location was very central, which was particularly useful given it was only for one night. Our room was next to a water tank of some sort it seems, so it was loud at times, but not throughout the night. If we make the trip again, it is likely we will stay here.

great hotel very comforting

The hotel appeared to be quite nice, and our room (a suite) was very large. The a/c unit, however, was only in the living room and due to construction on our balcony, we could not open the windows. The room was stifling and we spent a sleepless night. Also, the room came with a large jacuzzi tub which would not fill due to a drain plug issue. The desk was somewhat apologetic for the issues, but more dismissive than anything else. It could be a great hotel....