Smart Cancun by Oasis

Everything was great the room was nice the pool is so great you have to enjoy it at night as well so romantic. There was one night of my 6 night stay where the maid only left one towel and no blankets but we called the front desk and they fixed it right away.

Needed a place to stay just for the night in Cancun so I chose Smart Cancun by Oasis. Pros -Pricing was affordable, room was clean and beds were comfortable, nice pool with lounging area and it was located close to Cancun airport . Cons- room had somewhat order mildew odor, front desk can use more staffing and hot water faucet in the shower wasn’t working.

The facilities are amazing, it's great for a family

My confirmed booking was not honored by the hotel. Instead I was transferred to another hotel by the same chain which is much cheaper without any compensation. Looks like the they have figured out the magic formula to make money - "Overbook at a higher priced property and give room in lower price property". In simple words "Cheating". I was not the only one who faced this. While I was at the front desk trying to figure out what they are doing, saw another guest who had actually booked in another property from the same chain and who was transferred to this hotel which was cheaper then what that gentleman had booked.

This was the most atrocious hotel I have stayed at in my entire life , there was feces in the bathroom wall, we were first changed from one room because the bed sheets on top were dirty and there was a wet towel - second room Horrible humid smell and to top it off there was feces on the bathroom wall - I will never recommend this place to anyone.

Very nice hotel. I believe it's excellent value hotel. Room was nice. Beautiful Pool. Good Amenity. Nice staff. One thing that I thought was nice was that you can buy day pass of all inclusive resort which was not expensive. I thought it added a lot of value to the hotel. Only draw back was that there was no front deck agent during my checkout for about 10 minutes during early checkout. Similar with the sister hotel that I bought the all inclusive day pass the check in process and wait took about 30 minutes even with sufficient staffing (they where very slow). Overall I thought this hotel was good and I would stay again. Most value for your money.

Unclean, bugs in room and moldy smell, towels with stains and poor service.

Hotel was ok not the best The oh! Was better when I stayed last year As far as the restaurant I want to thank Omar the @ the bar for providing excellent service and for having a great personality he deserves to be a manager

buen hotel con buena ubicación. Desayuno bien completo. camas súper cómodas y el staff del hotel fue muy amable. 100% recomendado