Residence Inn by Marriott Philadelphia Willow Grove

Management has this place on life support.

In July of 2021 we booked the 2 bedroom suite, their largest room, for 7 nights - we left after 4. First, the good: the front-desk people were very friendly; management followed our initial request to leave the beds unmade upon arrival; the AC was cold; the hotel location was central yet quiet thanks to all the near-empty, big office complexes. Now for the bad: daily towels (face, hand, bath, floor) were never provided - we had to beg the frontdesk every day - never even getting all that was asked for. This despite not needing any kind of bed service whatsoever - we handled that ourselves. So all housekeeping had to do was take our pile of used towels which we left outside in the linen bin, and replace them with new towels. Yet it was a constant struggle just for that. The pool, basketball, fire pit and grilling area was a dump. Every detail was falling apart for lack of maintenance. The pool had to be closed on Sunday when an interior light broke off (again, apparently). When asked if another nearby Mariott had a pool we could temporarily use, management said no… yet other Mariotts with pools were in fact nearby. Luckily the pool was fixed Monday afternoon. Same goes for all greenery - weeds and overgrowth everywhere. Including massive sticker-bushes hanging into the pool area in a location anyone could easily walk into. Plus ants had invaded the pool patio. Even the dining area beside the lobby was literally hanging with dead b

7 đêm nghỉ cùng gia đình, thg 7 9, 2021

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Room smelled like

4 đêm nghỉ, thg 7 1, 2021

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Needs to be updated. Door lock malfunctioned Was locked out of room till 11pm

2 đêm đi công tác, thg 6 23, 2021

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Nobody cares to fix issues

Where to even begin? We arrive after 12 hours of driving and unpack everything and put our kids to bed because it's 10PM. The problems start immediately. 1) The toilet isn't working. There's no maintenance at night. They give us a plunger. The plunger didn't even cover the hole. We fixed it with our hands and a hanger. When maintenance came the next day, he said, "This toilet isn't broken." Yeah duh. We fixed it ourselves. 2) The internet does not stay connected to Apple devices. They made no attempt to solve this, but they made sure to charge me an internet fee! 3) No information was given about cleaning. We finally asked about 3 days in. Apparently you need give 24h notice. We did 3 times. Twice they forgot to put us in the book. They said no housecleaning on weekends, but there was housecleaning in front of our room on a Sunday for another room. 4) Breakfast was literally a danish and a bottle of water until we complained to Marriott. 5) The coffee maker was disgusting. Complained and it was never changed. 6) Utensils in room were dirty. 7)Dishwasher didn't work properly. You had to run it 3x to get it to use the soap. 8) Ants. Ants. Ants. 9) Overworked guy in the front was ALWAYS THERE. Like 3 days. All hours. Poor guy. Favorite: There was no water on our second day. Pipe broke. Promised us a discount. No discount given. Don't stay here. The only reason we stayed was because our child has special needs and moving would have been a huge ordeal.

Melanie, 10 đêm nghỉ cùng gia đình, thg 6 13, 2021

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Great location and easy to get to and from. Had hoped that the pool would have been open

1 đêm nghỉ cùng gia đình, thg 5 21, 2021

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The hotel itself is very nice. Actually seems like condos turned into a hotel. Quiet an nice right by a whole lot of stores an about 45min from the water without traffic. However the hotel management is flakey.... i prepaid for 2 nights an was only supposed to be charged a $40 incidental fee (if that) however i was charged $160 for 2 nights and a fee like I didn’t already pay for it. Then when I see how much im being charged an express that i prepaid i was told it didn’t show up. After going off, it’s shows an the staff worker (issac) had to call his supervisor to get the charge dropped. Now i have to wait 14 days for my money back because THEY have no record of charging it yet its on my bank statement 😒 a very irritating and unprofessional experience.

2 đêm kỳ nghỉ lãng mạn, thg 5 21, 2021

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Home Away from Home

I was pleasantly surprised when I arrived at the room. I found it to be spacious , comfortable, and homelike. I will definitely book there again. The front desk staff was very friendly and helpful .

2 đêm nghỉ, thg 5 14, 2021

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Very clean and private from others. Nice kitchenette

6 đêm kỳ nghỉ lãng mạn, thg 4 25, 2021

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Weekday Getaway

Great locations, helpful staff, clean, quiet... absolutely like being at home.

1 đêm nghỉ, thg 4 6, 2021

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Perfect Hotel

Leslie, 1 đêm đi công tác, thg 4 5, 2021

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