Hotel Eurostars Acteón

Comfortable and practical stay for my business trip

I was very pleased with the condition, cleanliness, and comfort of the room, hotel, and bathroom in particular

Was comfortable and great location. Breakfast was very expensive for what you got. Getting to it without taking a taxi can be challenging. We chose to not take a taxi and it was a very long walk after we got off of the metro.

We got to the hotel at about 11.30 am. Roberto kindly allowed us to leave our luggage so we could go out until 2.00 pm check-in time. We got back just before 2.00 pm. Roberto was very rude the way he was talking and with attitude. We got the key to one room at 2.30 pm and were asked to go down for the second room in 15 minutes. I went down and he didn't give us the key to the second room until 3.00 pm, one hour after the official 2.00 pm time. I did tell him that he was very rude. I also saw him being rude and angry with an Italian couple. We went to the reception at night to ask about the attractions in the area and to buy the tickets for the open bus tour. We saw Yaiza at the reception for this and SHE WAS ABSOLUTELY BRILLIANT, GREAT CUSTOMER SERVICE AND WENT THROUGH THE MAPS WITH US TO RECOMMEND WHERE TO VISIT etc. The hotel is brilliant, walking distance to bars, restaurant, shopping and buses. The rooms were very clean and comfortable with great force showers.I would definitely stay there again and recommend it.

Beautiful hotel and friendly reception. A bit of a long walk to the city center, but would definitely stay again.

The hotel was a standard business type hotel located in a mainly residential area of the city. A little run down area from the metro station to hotel and about 45 min to the old city. The bus stop is opposite to the hotel so it’s convienient if you want to take bus instead. Considering the hotel is classed as 4 stars, the hotel seem quite bare with not many visitors. The drawback is that the rooms do not have tea/coffee making facilities which one would of expected for this class of hotel. The gym that they advertised was closed with no signage or details of when it’ll be opened. Overall, clean hotel but not ideal for holiday stay.

Valencia was nice. Reception was horrible. No food allowed in hotel for hygiene reasons, but they have a minibar with snacks etc. as a diabetic that needs to have food available having to buy minibar snacks at night was ridiculous, never heard of that anywhere. The fitness center which was one of the reasons we picked the hotel was closed. When we called reception to ask they said “you are calling reception” like who else would a guest call for an answer? Building services? There was no note on the door no mention, they just said under repair... the service was the most impolite we had in Spain by far. We were able to park on the street, didn’t get s ticket, I think it was free and looked safe and better than giving the hotel another dime, or 14 euro... Room was ok, bed very very firm, and couldn’t open windows as they were locked so the pigeons wouldn’t come in... couldn’t control the heating system from the room so with the windows closed it was like a sauna...

The staff are very helpful and friendly however we did not know that we need to pay extra charge to use the safe in the room or have a wifi service 24/7 in the rooms as its only 1 hour free per day

We stayed in hotel for 8 nights and we were very welcome from the beginning. I like my cosy bed and room was clean every day.Also was very quiet and we had such a relaxing holiday. Stuff was very friendly and helpful. The position of the hotel is great and close to the beach and front of the hotel is a bus stop to take you easy to the centre. I will come again!Thank you!

Very nice hotel and breakfast but the area wasn't one of the best of Valencia I must say