Hotel Firenze

I wish I could comment on the cleanliness of the room but unfortunately I can't and have to leave it to the terrible customer service and fraud that was committed by the management of this property. I paid for a GUARANTEED reservation. Upon arrival (1 day late, and yes I called Hotels.com customer service and informed them of the late arrival WEEKS in advance, and YES they called the hotel and informed them of the same which invariably lead to the fraud that was committed later), I was told that my reservation was RESOLD to someone else and that there were no vacancies and that I should go and look for another hotel somewhere else. This was in the middle of the night. I strongly advise future travelers to stay clear of this abomination of a property and book ANYWHERE else. I am in total shock and still don't believe this happened. In all the years (over 15 years) that I've booked hotels with Hotels.com - I've never encountered such terrible situation. And hotels.com customer service didn't help either, they just threw policy in my face and told me to take a hike. A Seinfeld episode comes to mind, they can TAKE a reservation but they can't KEEP a reservation. Shame on you!

Last part of a two week rail trip around Italy. Reception staff were exceptionally helpful pointing out the places of interest within easy walking distance.

This was a great hotel well located. The room was very clean and the staff were very attentive and helpful. Max took time to explain to us what we should see and gave us great directions. The hotel is very close to St. Marks waterbus stop, so you don’t have to carry your bags very far. Highly recommend this hotel.

Excellent staff, front desk, breakfast, and most of all Location!

We have just returned from a lovely stay at the hotel firenze. The location was wonderful and the service from reception was superb.