Hotel Arts Barcelona

Very enjoyable. Front desk greeting and service was exceptional from Ibrahim.

This is my goto hotel in Barcelona. Have been staying there for couple decades. However, in my recent stay, I saw the housekeeping staff wipe a drinking glass with the same rag she was wiping the table and the floor. She never washed the glass. I wonder this happens in all Ritz Carlton managed hotels. I’ve heard about this practice in hotels before, but never saw with my own eyes. Now I only drink out of a bottle in hotels.

The hotel staff and location was excellent for beach access. The hotel was beautiful but a bit outdated and the rooms got warm in the evening. They were extremely accommodating and friendly throughout our stay.

The worst lodging experience I have ever had, while delivering my luggage at the front desk on the 2nd floor ,my backpack with various documents and belongings was stolen from the luggage room. In which was only noticed by the hotel due to the tickets I had saved and requested in the delivery of them.

We were very pleased to be upgraded to a panoramic view room rather than a city view but our kids were put in a room on the second floor with views of air conditioning units! Very comfortable beds, good breakfast. The pool area could do with being more spacious with more sunloungers. I was disappointed that this area wasn't staffed well, with litter, used glasses and towels left scattered around; not acceptable given the high room rates at this hotel.