Country Inn & Suites by Radisson Indianapolis East

We were very disappointed in the pool not being opened. As info states pool was to open memorial day we only chise this place due to a pool, gave been coming to indy for past several yrs an picked here even though it was twice the distance yi where we were going verses last yrs stay. Very disappointed i was told by front desk to contact you for refund. As we had 2 very disappointed grandchildren as well as us an their parents. There should of been a notice when scheduling that pool was not open, as we would not of stayed there, as i mentioned thats the reason why we chose here over other stays in indy. Please let us know what the hotels.com plans to do.

The room was humid, the air vent in the bathroom was covered in mold. This hotel did not fit our prior experience with Country Inn and Suites.

I checked into my room at 4 o’clock and when I returned back to the hotel my room was given to someone else.

I reserved the hotel with one credit card, but checked to pay at check in. We presented a different credit card at check in, but they billed the card we reserved with. My brother had booked 2 rooms, and paid for them in advance. When they got to the hotel, they only had 1 room reserved. They did get another room, but since they paid in advance, it was frustrating. Not sure if the problems were with the hotel or the Hotel.com website. The people at the desk didn't seem to be well trained. The facilities were fine... good value for the price. Breakfast was good.

Pool was under construction and we were not informed when making the reservation we would not have use of i t.