Điểm tổng quan và đánh giá

8,2

Rất tốt

8,6/10

Sạch sẽ

8,5/10

Nhân viên & dịch vụ

8,1/10

Tiện nghi, dịch vụ

8,3/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

8/10 - Rất tốt

Beautiful property that is infested with mosquitos
Absolutely LOVE the Omni - waterslides provide hours/days of entertainment for kids, food and drinks are great. My only complaint is this property is absolutely INFESTED with mosquitos. People were quite literally running from the pool starting at about 5pm because of the swarms, even while in the water. You can't sit outside and enjoy breakfast or a glass of wine. They even fill the lobby and restaurant. I just don't understand why a property of this caliber won't spray?
Stephanie, nghỉ 2 đêm cùng gia đình
Nhận xét của khách thực Hotels.com

10/10 - Ngoại hạng

Thomas, nghỉ 3 đêm
Nhận xét của khách thực Hotels.com

6/10 - Tốt

Nice grounds, dated rooms, a few bad apple staff.
I've never felt so judged and unwelcome by hotel staff. Not every staff member was rude; however, more than one occasion I encountered rude staff. Specifically the valet staff was rude.
Jason, nghỉ 3 đêm
Nhận xét của khách thực Hotels.com

10/10 - Ngoại hạng

Too many children
Tracy, nghỉ 3 đêm cùng bạn bè
Nhận xét của khách thực Hotels.com

2/10 - Kém

So dirty, so old and so overpriced.
Giovanna, nghỉ 1 đêm cùng gia đình
Nhận xét của khách thực Hotels.com

6/10 - Tốt

Armine, nghỉ 2 đêm
Nhận xét của khách thực Hotels.com

8/10 - Rất tốt

Needs upgrades and more staff
The grounds are beautiful! The room was in a great location. However the room itself need some serious upgrades. The shower and sink faucets were hard to use. There weren’t enough outlets in the rooms and the ones that were there either didn’t work or didn’t even fit a plug. The beds are really high and hard to get in especially for my 5 year old. When I called the front desk for anything they never answered the phone. We got sheets delivered to our room by accident at 11:00pm. There was a coffee machine but no coffee cups. No free water in room no menu for room service. My key didn’t work for the jacuzzi at night. I am spending a lot of money to stay at this hotel and would expect top notch service and a perfect room.
Erin, nghỉ 2 đêm cùng gia đình
Nhận xét của khách thực Hotels.com

2/10 - Kém

Horrible experience
Our check-in was 4pm, we did not have a room ready until 6:30pm. We originally requested and were going to pay for an early check-in (which obviously didn't happen). We have a baby that goes down by 6pm. Needless to say, it was a nightmare. We booked a family suite with 2 bedrooms. What was a big disappointment was that there were no attempts to find us a different room or upgrade. As someone who has been bringing the whole family for years, this is a horrible disappoinment and would be second time in a row that we've had issues upon check-in.
Grand, nghỉ 1 đêm cùng gia đình
Nhận xét của khách thực Hotels.com

2/10 - Kém

Terrible service
The worst service EVER!!! Check in time was at 4pm and the room wasn’t ready until 7PM. I had 3 kids with me and we had to sit outside the lobby for hours. No one knows anything at this hotel. Every staff member either gives you the wrong information or says they don’t know. Management is trash and all they say is “I apologize for that” they don’t offer any late check out our any other way to make it up to you. I would NEVER stay here again.
Stephanie, nghỉ 1 đêm cùng gia đình
Nhận xét của khách thực Hotels.com

8/10 - Rất tốt

Had to wait 2 hours for extra blanket
Jesus, nghỉ 1 đêm cùng gia đình
Nhận xét của khách thực Hotels.com